This Return Policy applies to all items (with the exception of lingerie, sleepwear, swimwear, beachwear, accessories, beauty, socks and free items) purchased directly from KOOLHO.COM. The policy is subject to change without prior notice. Hence, please visit our website WWW.KOOLHO.COM for the latest policy.
All the Customers shall ensure that the mobile number(s), e-mail address and/or other details provided by them to Koolho via the website/ Koolho mobile app or otherwise are accurate and in use, at the time of the online transaction. Any liability, consequence or claim arising on account of any incorrect or outdated information provided by the Customers to Koolho shallbe solely be borne by the affected customers. Koolho shall not and is not liable to verify the accuracy and/or correctness of the information provided by the Customers.
We care about your personal information. We will not use/share this information with any third party. Your personal details are equally important to us, as it is to you. Your privacy is important to us, and we know that you care about how information about your order is used and shared.
Koolho.com reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.
We at Koolho know how important it is to receive your purchased products in the finest condition, and on time. We use a large network of couriers to deliver your products to you as early as possible and in the best condition to ensure satisfaction of our customers.
Depending upon the location, the product is shipped to you within 3-5 working days.We don’t take responsibility for delay due to state or national holidays, natural calamities, political influence and social unrest.
The whole order amount including any delivery charges will be refunded if the order is cancelled before dispatch by the customer, lost or undelivered to your preferred location.