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Returns Policy

We at KOOLHO.COM work hard to provide our customers with the latest in fashion from around the globe at impeccable quality and unbeatable prices. If you don’t like the fit, color or design simply return/exchange the product within 7 days of delivery*

To return/exchange a product, use our easy online returns process by logging in to your KOOLHO.COM account. You can also Call our customer Care Team on +91 9810405876 (Working hours: Monday to Saturday, 10 am to 7 pm) or email us at, customer.care@koolho.com

The Return process

Online Return/Exchange—You can return or exchange an item online at KOOLHO.COM by following the below steps.
Log in to the 'My Account' section at KOOLHO.COM
Select the product that needs to be returned/exchanged
Follow the steps and fill in the required information to complete the process.
To return or exchange an item now, click here.

Need to return – Few points to remember,

Returns/exchange request need to be raised within 7 days of the delivery of product
Please fill the returns form for easy processing of refunds
All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be returned or exchanged.

Shipping & Payment Gateway Charges shall be non-refundable.

In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share a picture at, customer.care@koolho.com Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their Expense/To pay basis. No amount will be reimbursed in this case.
Non-returnable categories- Following product categories fall under "No Return/Exchange" unless there is an inherent damage/quality issue at the time of delivery due to a miss from our quality team.

  • Sleepwear
  • Lingerie
  • Swimwear
  • Beachwear
  • Accessories
  • Beauty products
  • Socks
  • Any freebies